Welcome to Banjo Bolt

Customer Service

Shipping & Delivery
We ship the item to the customer on the same day if bought before 2:00PM. All shipments ordered after that are shipped the next working day. All items within UK are shipped by Royal Mail (First Class) and outside Europe through UPS. You are sent a notification as soon as your item has been shiped. Besides, if you have logged into your account, you can see the status of your goods in "My Order Status" in "My Account" Section. 
Privacy & Security

This statement discloses the privacy practices for www.banjobolt.co.uk  The statement does not include the privacy practices for partnered sites. The users who visit external sites from links within tyagiracing.com are highly recommended to read the privacy statement of those sites as their practices may differ from ours.

If you have any questions or concerns regarding this statement you should first contact us via our customer service e-mail or by calling 0844 5868 924

You may be asked form certain information when you visit Tyagiracing.com in order for us to provide you with the products or services that you have requested. For example when you order a product and choose to become a register member of our site, you will be asked for your shipping and billing address, your e-mail address and your credit card number or other payment –related information. If you request our newsletters or contact us in any way (phone, fax, e-mail or write a letter), our sales adviser may keep a record of your request along with your e-mail address, phone no, or address. Additionally, our web track various technical details such as your computer IP address and the pages you visited. That information does not typically contain any personally identifiable information about you.

Returns & Replacements

In order to obtain a Return Authorization (RA) number, please sign in your account using your username and password, and click on Return Requests to fill out the required details and problem you found with the product and submit it. When we receive your request, you will be provided RA number. Please print RA number and send it along with the product to our address as follows:

Return Department, Bearmore Ltd, Unit 7, Alma Estate, Stafford Road, Darlaston WS10 8SX United Kingdom.

Or please  fill the form below. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering. 

RA numbers and return shipping instructions will be emailed in 2-3business days after receipt of the fully completed form. No returns will be accepted without an RA number. 

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging. 

We will accept authorized returns within 2 weeks of the purchase date. 

Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return. 

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labour expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation. 

Refunds
Refunds for returns or cores normally process and credit within 20 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 5-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at banjobolt.co.uk@gmail.com  and we will respond to you immediately. 

Risk of Loss: 
All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. 

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